One inbox for every customer email and text
Customer emails, text messages, website quotes and booking requests land in one Help Desk as tickets, so nothing sits unanswered in someone's personal inbox.
Help Desk, 50 seconds.
To-dos & reminders, 42 seconds.
What the Help Desk does
- Every request becomes a ticket, from email, text or your website.
- A next-step card on each ticket that says what to do now.
- AI-priced quote drafts built from your own rates, ready for you to check and send.
- Canned responses and private notes for the team.
- Automation rules and automatic quote follow-ups.
- To-dos and reminders: staff reminders delivered by shift, ticket to-dos ordered by pickup time, and to-dos that create themselves when a passenger phone or driver detail is missing.
You keep your own email address. Forward your mailbox to Ridez and every new message becomes a ticket.
The email and text inbox is on every plan. AI reply drafts and request parsing are on Operator and Fleet. Your own texting number is $29 a month on Solo and Operator and included on Fleet. Plans are month to month with no contract. Compare plans.